While most people notice an immediate benefit when using the Oribers, some find that it takes a few nights of sleeping on the Oribers to get used to the new size, shape, and support. If you can, try sleeping on it for at least 3 weeks and see if your body thanks you.
Orders within the US come with a 60-night Satisfaction Guarantee. Products marked as final sale are not eligible for the 60-night Satisfaction Guarantee and cannot be returned or exchanged.
International orders are all final sale.
If you are still feeling discomfort, try going up or down a size.
All bedding sales are final and cannot be returned or exchanged.
For Mattress returns, please see our Mattress Return Policy here.
Most people prefer the Standard (5") size pillow, but here is the sizing guide so you can see for yourself:
If you have any questions, please feel free to send us an email at support@oribers.com
Make sure to watch our sizing guide video for reference!
If the size you got didn't quite align your spine we're happy to EXCHANGE your pillow for you.
You'll need your order number and zip code/email used to purchase. Returns and exchanges are available to all 50 U.S. States and U.S. Territories.
There is a $15 return shipping fee, unless Re:do was purchased at checkout for $3.98, you will receive free shipping*. Re:do is non-refundable*
For exchanges outside the contiguous 48 U.S. States - all exchanges will incur an additional $35 shipping fee, regardless of whether Re:do was purchased at checkout.
We appreciate your understanding and continued support as we work to serve customers in all locations as efficiently as possible.
If you haven't already, take the Sizing Quiz!
If you have determined that you still need to return, please visit our RETURN & EXCHANGE PORTAL.
Your refund will be processed, minus any shipping costs that you paid at the time of your purchase.
There is a $15 return shipping fee, unless Re:do was purchased at checkout for $3.98, you will receive free shipping. Re:do is non-refundable.
Select Store Credit and receive 10% back!
If you run into an issue with delivery (you never received your item, item arrived damaged, or the wrong product was delivered), please let us know by filing a claim here so we can make it right!
Please keep in mind that claims need to be submitted within 2 weeks of receiving your item
Once submitted, we will review your claim and get back to you within 1 business day.
Presale items are products that have been announced but not yet released by the manufacturer. If a product is being rereleased or restocked in a future date, it will also be marked as "presale" on our store.
Payments for presale items will be collected immediately after checkout. While we do charge immediately for your order, we also accept cancellations before the release date and or shipment of the items. In such case, our Cancellation Policy will apply.
The products will be shipped around the release date shown on the product page but please note that the release date can sometimes be delayed by the manufacturer. We always do our best to keep the product pages updated in case any changes are announced by the manufacturers so that our customers will be updated at any time.
Gift Cards, Coupon Codes, Discounts cannot be applied to presale items