We want to make sure your Oribers products arrive safely and on time. Here's everything you need to know about our shipping process.
Processing Time: 1-2 business days
Delivery Time: 5-7 business days (once shipped)
Please note: Delivery times are estimates and not guaranteed.
Processing Time: Typically longer than pillows
Notification: You'll receive an email with tracking information once your mattress ships
Processing times may vary based on product availability.
We currently offer shipping services exclusively within the United States and Canada.
International Shipping: At this time, we do not ship to locations outside of the United States and Canada. We apologize for any inconvenience this may cause.
We'll keep you updated every step of the way!
You'll receive email updates as we process your order, including carrier tracking details once your order has shipped.
Can't find your email? Check your Promotions and/or Spam folders if you don't see it in your Inbox.
You can also check the status of an order at any time by logging into your account at the top right of oribers.com (look for the person icon in the top right, then click "Log in").
The majority of our orders are sent using UPS and USPS.
Missing Order Number? If you did not receive your order number via email within 48 hours of purchase, please reach out to our Customer Care Team at support@oribers.com.
For added peace of mind, you have the option to purchase Oribers Shipping Protection for $4.99 at checkout.
We offer free shipping on orders over $99!
Look for the free shipping banner at the top of our website to see current promotions and shipping offers.
If you experience any issues with delivery (package not received, damaged item, or wrong product delivered), please contact us immediately. For more information, please refer to our Pillow Return Policy.
If you need to change your shipping address, please contact us as soon as possible. Once an order has been processed and shipped, we cannot change the delivery address.
If you have any questions about shipping, please don't hesitate to reach out to our Customer Care Team at support@oribers.com or visit our Contact Us page.